ITAMS Managed Services
ITAMS’ Managed Services have been carefully developed, leveraging experience gained from working collaboratively with over 400 clients since 2002.
The breadth and depth of our client base means that we have been able to craft services that resolve real world issues. Unlike other managed service providers, our experts specialise purely on IT/software asset and licence management. This means that we are able to promote a shared services model which is highly flexible and modular in nature and one which grafts seamlessly into your organisations’ existing capabilities; allowing you to tailor the service and how it is delivered to suit your specific requirements.
ITAMS’ Managed Services:
Enterprise Licence Management (ELM 360)
ELM 360 offers a unique yet proven approach to managing software entitlement across the organisation. It is an end-to-end solution which incorporates consultancy, project management, tools and a series of services for on-going licence management.
Asset Lifecycle Management (ALM 360)
ALM 360 is a set of IT asset management lifecycle related services, helping enterprises manage IT hardware assets efficiently from requisition to disposal.
At a glance
- Crafted specifically for large and/or complex environments, leveraging a decade of ITAM/SAM expertise.
- Shared services model underpinned by world-class technology.
- Delivered on/off-site or through the cloud to complement in-house operations.
- Reduce risk, control costs, maximise existing capabilities.
Key ComponentsITAMS managed services have been segmented into three key components which can be used standalone or together to form an end-to-end solution:
A series of low cost, high value, governance, design and advisory activities specifically devised to help kick-start any ITAM/SAM/licence management project. Advisory Services include: business case formulation, gap analysis, service roadmap design and ‘Service-line’ design. Learn more >
Outlines the key steps required to move from current working practices to a new, yet carefully planned ITAM/SAM/licence management ‘Service-line’. Key
services include: implementation (data, tooling, process and resource readiness, establishment and communication of an enterprise-wide governance framework and standards with minimum codes of practice), knowledge transfer, training and project control.
ITAMS’ aim is to transition clients to a collaborative Business As Usual (BAU Service) quickly and efficiently, whilst adopting a ‘Service-line’ model. BAU services delivered by ITAMS graft seamlessly into existing capabilities, taking into account the varying needs of central IT, individual business units, IT and other entities, by adopting a shared service approach.
Project Control & IT Governance
Managing IT assets and software licence projects will involve many areas of the business during day-to-day operations. The underlying requirements of the business, scope, OLAs and SLAs need careful management and communication and without strong scope management, stakeholder engagement and disciplined service management, the risk of failure would be high in any large scale licence management project or ongoing BAU service.
ITAMS uses structured engagements for licence management projects, interim and BAU services, using established templates. We deliver using a stage gated, front loading project methodology, aligning this with our clients PMO standards. In BAU scenarios, we dedicate service managers to clients to build relationships and continuity with regular service reviews and SLA monitoring.
Our project and service managers understand the core subject as well as being strong planners and communicators. They facilitate client governance and they have experience of the tasks, durations and dependencies required to deliver right first time. They understand that IT asset and licence management needs not only good tools and data deployed but alignment of purpose and clear process responsibilities across an organisation.
In large companies this is a challenge but our excellent track record in some of the world’s largest, most complex and highly regulated firms demonstrates our strength in this area. We emphasise our difference from competitors, often with responsibility for establishing and facilitating a Licensing Advisory Board and defining a shared service model within the clients’ organisation, leveraging their strengths and making clear each participant’s responsibilities.
For more information on ITAMS Managed Services please contact us on 0370 4050508 or fill in the enquiry form.