A ~100,000 seat global manufacturing Client requested ITAMS assistance in tailoring, mobilising and optimising the SAM service that was loosely defined, but not implemented, within their recent global IT infrastructure outsource.

ITAMS end-user client was concerned about not only the outsourcers ability to define and implement a mutually acceptable SAM service, but also manage the enhanced software vendor ‘attention’ that the outsource had attracted.

ITAMS assisted in clarifying the contracted scope of the SAM service, assessed any gaps between the committed service and the Client’s business need and assisted in the negotiation and implementation of the service.