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The Importance of Managing Data Quality Effectively for IT Asset Management

Let’s face it, there are many challenges and hurdles to jump over when it comes to setting up, maintaining and maturing the IT Asset Management (ITAM) service within an organisation.

What causes the biggest issue? Is it the lack of resources, processes, policies or centralised technology?

Don’t get me wrong, all these components play a significant role in supporting effective management of your ITAM services and the compliance of IT assets. However, regarded as one of the biggest issues and one of the most important components to manage is ‘data quality’ of hardware and software assets.

Data quality of software contract and purchase invoice data, along with data quality of hardware and software inventory data is hard to knock off the top of the charts for importance, especially when you look at the benefits it can produce when it is effectively managed.

Data quality plays a significant role in enabling the ITAM team to produce accurate compliance reports for their hardware and software. Understanding and respecting its importance is necessary to ensure it receives the required attention from all those concerned, even more so for complex IT environments with a range of data sources in scope.

Some of the benefits of managing effective data quality include:

  • Improving coverage, quantity and quality of ‘active’ software purchase and consumption data to support accurate audit reporting;
  • Providing a ‘golden record’ view of hardware assets within complex IT environments, giving you confidence in your deployment inventory data;
  • Increasing the percentage of automatic recognition, reconciliation and modelling of software for compliance calculations;
  • Delivering more accurate results to support software and hardware contract renewals;
  • Increasing utilisation opportunities for hardware outsource billing, allowing for cost-saving or cost-avoidance;
  • Enhancing data for software internal recharging within an organisation, allowing different areas of the business to budget correctly.

In conclusion, it is important to take data seriously and constantly work on improving the quality of data as, at the end of the day, it has a major influence on the accuracy of outputs to ITAM services. Quality data and accurate reporting can provide significant cost-saving and cost-avoidance opportunities and help to reduce your organisation’s overall risk.

However, it is important not to forget the other components such as resources, processes, policies and technology. All components must be in place and managed effectively in order to maintain a successful ITAM service.


If you have a question regarding any of the points raised, would like more information on ‘Data Hub’ our IT Asset Data Reconciliation Service, a demonstration of the capabilities of the service or to investigate a no risk no fee engagement, please call ITAMS on +44 (0)1582 464740 or email your enquiry to info@itamsolutions.com.

For further information on managing IT Asset Data Quality please visit:  Data Hub

Case Study: The Golden Record

Inaccurate IT asset data can affect multiple areas of the organisation such as outsourcer billing optimisation, CMDB and ITSM controls, licence management optimisation, security and far more.

For organisations to have complete confidence in their IT asset data we recommend creating a ‘Golden Record’.

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For further information on managing IT Asset Data Quality please visit: Data Hub

Case Study: Outsourcer Billing Optimisation

If IT asset data is not accurate then it could mean that assets are not being correctly billed for. The IT asset data used for billing will also support a multitude of other functions within the business, such as refresh, service desk, procurement and software asset management/audits. It is therefore vital that there is complete confidence that the data upon which the billing is based is true and accurate.

Using a real life case study we explore the issues caused by inaccurate IT asset data within the context of Outsourcer Billing.

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For further information on managing IT Asset Data Quality please visit: Data Hub

Case Study: Configuration Management Optimisation

Find out how Configuration Management can be optimised and the benefits that can be realised by improving the overall accuracy of IT asset data.

Using a real life case study we explore the issues caused by inaccurate IT asset data within the context of Configuration Management.

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For further information on managing IT Asset Data Quality please visit: Data Hub

Are you ready for Microsoft Windows Server 2016 licensing changes?

Please note this is an update to our previous blog: Microsoft Teases Us with Windows Server 2016 Licensing Details


When Microsoft Windows Server 2016 was introduced the licence metric changed from processor to physical cores.

Find out some of the key ‘gotchas’ you need to be aware of.

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If you need help with your Microsoft Windows licensing why not join us on our Microsoft Training courses:

Licensing Essentials for Microsoft

Advanced Licensing for Microsoft

Is SAM more aligned to Finance or IT?

Software Asset Management (SAM) is a business practice that involves managing and optimising the purchase, deployment, maintenance, utilisation and disposal of software applications within an organisation. To efficiently run SAM, support and interaction are required from a number of areas within the business.

Who is ultimately accountable?

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What is an ELP?

ELP stands for Effective Licence Position and is related to a specific software vendor or product.

Being able to create an ELP is fundamental to keeping on top of your product compliance for audit defence and to support ongoing SAM activities such as optimisation and cost control.

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Key Points to Consider When Looking for a SAM Service Provider

Many of our customers have a relationship with one or several SAM Service Providers to help with different parts of a SAM solution or to design and manage the entire solution, but it is often the case that the chosen provider(s) do not have the right capabilities to suit their requirements.

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For further information on SAM Service Providers and how to select them, please sign up to receive our complimentary guide:

‘Appointing and Managing a SAM Service Provider’

The Core Components of SAM

Many organisations believe that a SAM Tool will solve all their SAM issues.

However, this is not the case.

For your organisation to be successful in SAM, the following five components of SAM are all key and should be considered carefully as part of your SAM programme.

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For more information on how to successfully manage SAM within your organisation, download our guide:

‘Benchmark your SAM Position for Software Audits & Renegotiations’

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