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Oracle Licensing Challenge

Many enterprise organisations rely on Oracle products to run their businesses.

With Oracle’s complex and constantly changing licence rules, as well as, the difficulty of discovering Oracle databases/middleware deployed on the network and Datacentres, it can be hard to have complete confidence in your compliance status. This is heightened if Oracle announces an audit.

LMS Review Lite Scripts are Oracle’s endorsed method of collecting data which they use for audit and contract renewals. These scripts are installed on each Oracle Database server and produce many separate files containing reference information on the database instances, their underlying virtual/physical CPU infrastructure and the database option packs deployed and used.

There are several substantial challenges in the use of these scripts though, quite aside from the change and security permissions necessary to get them deployed in the first place.

Collectively, the script outputs contain all the information needed to assess licensing demand for Oracle Database products.

However, the files are effectively not human readable without deep knowledge of Oracle licensing and the scripts themselves.

What are the challenges with the LMS Review Scripts?

  • You don’t feel you want to send the files directly to Oracle, as this gives them complete control and interpretation of your demand position. Yet you must send them, as this is a requirement of the audit.
  • Considerable licensing and technical experience is required to interpret the files manually.
  • A large amount of analyst labour is required to interpret them, especially for larger estates.
  • It takes longer to interpret them than Oracle gives you in an audit situation.
  • You have no ability to optimise your position prior to submission.

Conclusion – GEAR 1 – Oracle Licensing Demand Assessment Service

ITAMS have developed our GEAR 1 service which utilises in-house technology to process any volume of LMS script outputs quickly and cost-effectively into a human-readable demand statement.

We maintain this technology to enable the interpretation of all versions of the Review Lite scripts. The solution is low cost, highly secure and completely confidential.

You can use this capability on a one-off basis as a service or extend the service to run regular reports from new datasets on an ongoing basis.

This means, that you will know in advance what information Oracle has to work with in preparing their audit position.

Find out more about this service and our other Oracle software licensing services by visiting GEAR 1 for further details or by emailing your enquiry to

IT Service Management (ITSM) Challenges

There are many challenges/issues commonly faced within ITSM. Some of these may not even seem to be a problem until you can see the impact they could be having. More often than not, the root cause of these concerns will be data quality based.

ITSM Challenges

So how are ITSM challenges linked to data?

  • ITSM covers activities that are performed by an organisation to plan, design, deliver, operate and control IT services offered to other departments. They are usually the central ‘go to’ point for queries. There is an expectation that this area will be able to provide the information being asked for.
  • Asset data fundamentally underpins multiple ITSM activities and decision-making actions but doesn’t fully determine the level of asset data management needed. If the data is either not accurate or unavailable, ITSM activities are often impacted. Such data is of little use in its raw format; held in the source repositories, it must be made to work for the organisation and provide intelligent information with supportive reporting.
  • There is fundamentally a reliance on accurate, comprehensive asset data to achieve this. Where data is captured and stored there must be adequate processes in place to ensure it is correct. A regular activity of data reconciliation and cleaning should be in place to keep errors to a minimum.

For advice on what data to capture, how to improve your data quality and the processes needed to support ITSM, please visit Data Hub or email your enquiry to

The Importance of Managing Data Quality Effectively for IT Asset Management

Let’s face it, there are many challenges and hurdles to jump over when it comes to setting up, maintaining and maturing the IT Asset Management (ITAM) service within an organisation.

What causes the biggest issue? Is it the lack of resources, processes, policies or centralised technology?

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For further information on managing IT Asset Data Quality please visit: Data Hub

Case Study: The Golden Record

Inaccurate IT asset data can affect multiple areas of the organisation such as outsourcer billing optimisation, CMDB and ITSM controls, licence management optimisation, security and far more.

For organisations to have complete confidence in their IT asset data we recommend creating a ‘Golden Record’.

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For further information on managing IT Asset Data Quality please visit: Data Hub

Case Study: Outsourcer Billing Optimisation

If IT asset data is not accurate then it could mean that assets are not being correctly billed for. The IT asset data used for billing will also support a multitude of other functions within the business, such as refresh, service desk, procurement and software asset management/audits. It is therefore vital that there is complete confidence that the data upon which the billing is based is true and accurate.

Using a real life case study we explore the issues caused by inaccurate IT asset data within the context of Outsourcer Billing.

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For further information on managing IT Asset Data Quality please visit: Data Hub

Case Study: Configuration Management Optimisation

Find out how Configuration Management can be optimised and the benefits that can be realised by improving the overall accuracy of IT asset data.

Using a real life case study we explore the issues caused by inaccurate IT asset data within the context of Configuration Management.

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For further information on managing IT Asset Data Quality please visit: Data Hub

Are you ready for Microsoft Windows Server 2016 licensing changes?

Please note this is an update to our previous blog: Microsoft Teases Us with Windows Server 2016 Licensing Details

When Microsoft Windows Server 2016 was introduced the licence metric changed from processor to physical cores.

Find out some of the key ‘gotchas’ you need to be aware of.

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If you need help with your Microsoft Windows licensing why not join us on our Microsoft Training courses:

Licensing Essentials for Microsoft

Advanced Licensing for Microsoft

Is SAM more aligned to Finance or IT?

Software Asset Management (SAM) is a business practice that involves managing and optimising the purchase, deployment, maintenance, utilisation and disposal of software applications within an organisation. To efficiently run SAM, support and interaction are required from a number of areas within the business.

Who is ultimately accountable?

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What is an ELP?

ELP stands for Effective Licence Position and is related to a specific software vendor or product.

Being able to create an ELP is fundamental to keeping on top of your product compliance for audit defence and to support ongoing SAM activities such as optimisation and cost control.

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