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Enhancing your ITAM skills


ITAMS’ Training and Delivery Operations Coordinator Catherine shares her experiences and observations for resourcing skilled SAM/ITAM staff.

“Starting recently in a role that deals with internal resourcing, I have noticed that within the niche industry we work in, finding the right candidates in ITAM & SAM can be very difficult. The skills needed in this industry are so diverse that it is often difficult to find someone who incorporates both the technical and business skills needed for ITAM.

There is a real shortage of ITAM professionals in the market, and this coupled with the increasing attention organisations are starting to pay to their ITAM and SAM environment, means that finding candidates with the right skills to meet the demand is a tricky task.

As organisations start to notice the importance of ITAM and bring it in house, we have noticed a trend in the recruitment for permanent ITAM positions and a decline in contracting opportunities. Having a team to manage your software licenses and hardware assets can be a great way for a company to make sure this is a constant area of focus within IT.

There is still a lot to be said for the contract market. At ITAMS we have seen how bringing in short term resources to fill a gap in skills and knowledge can often be a very efficient and cost effective way for a company to deal with issues, especially during a SAM/ITAM project when skills need to be specific.

So, in an industry where there is high demand and the right skills are scarce, how can you ensure you meet the criteria?

1. Training – this is often not at the top of an IT Manager’s agenda but a lot can be said for investing in your staff to ensure success. In the recent ITAM Review Salary Survey, it was shown that those with ITIL Foundation qualifications and CSAM (Certified Software Asset Manager) certifications were the highest paid in the industry.

2. Gaining the right skills – It is one thing saying you have worked in SAM/ITAM but quite another to gain in-depth knowledge of specific vendor licensing, experience in analysing data, working with different tool sets and running SAM projects. Taking the time to get your head around these aspects can reap great benefits when looking for opportunities.

3. Network – in a small industry like ours, you need to make contact with as many people as possible. Everyone knows everyone and good first impressions can often impact on where you end up in the next 5 years, make sure you attend ITAM/SAM related events and get networking! A good starting point is the BCS SAM networking evenings.”