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Technical Consultant

Technical Consultant

Full time position. Harpenden, UK (with travel to client site).

Main Purpose of Job:

Working as part of the ITAMS Technical Team and given direction and mentoring by the Senior Technical Architect, the role will be responsible for the design, implementation, integration and support of the solutions which ITAMS deploys for the management of customer’s hardware and software assets.

This will include on client premises and hosted software implementations at ITAMS’ hosting partner.

LINE MANAGER: Service Manager

MAIN TASKS OF JOB:

  • Designing technical solution deployments for discovery, dependency mapping, asset lifecycle, barcoding and licence management tools.
  • Implementation of the solution (incl. OS, application and database) as per agreed design, at customer sites or remotely

    – Integrating these tools with other data sources (discovery, CMDB, AD etc.) often using APIs, scripts and data transformation utilities

    – Deploying to Microsoft, Unix and Linux environments, often using SQL, MySQL or Oracle databases

    – Configuring applications and performing first data loads, including some initial data cleansing

    – Customer environment specifications (networking, server specifications, authentication, systems management)

  • Configuration of Apache, IIS or other webservers/web services
  • Assessment of activities and timescales to assist project planning
  • Troubleshooting and break-fix support of the solution as required
  • Some provision of low volume 2nd / 3rd line post implementation support in accordance with customer service level targets
  • Liaising with third party organisations as required (e.g. tool publisher)
  • Liaising with customer technical resources as required
  • Specifying, monitoring and maintaining ITAMS’ hosted service platform
  • Upgrades, patches and updates to the solution as necessary in accordance with the agreed service
  • Specify, troubleshoot and manage ITAMS hosting environment, in co-operation with external hosting partner.

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ESSENTIAL REQUIREMENTS:

  • Licence tooling knowledge and experience, such as Frontrange, Flexera, snow, Aspera SmartTrack, USU etc.
  • Customer facing with min 3 years large client professional services experience
  • Credibility and ability to collaborate with internal team and senior client technical and managerial staff
  • Strong written and verbal communications skills
  • Ability to integrate tools into reference data sources such as Active Directory and Citrix
  • Ability to integrate tools into reference data sources such as Active Directory and Citrix
  • Ability to integrate tools into reference data sources such as Active Directory and Citrix
  • Experience of use of remote access tools and methods such as VPN, WebEx, Remote DesktopExperience of use of remote access tools and methods such as VPN, WebEx, Remote DesktopSQL query building and core integration/ data exchange/ETL knowledgeAbility to script/programme including languages such as PHP and XML
  • Client server experience, including agent based tools
  • Client server experience, including agent based tools
  • Client server experience, including agent based tools
  • Ability to work away from home on projects, for several days at a time potentially, where needed
  • Awareness and experience across a range of technologies:

    – Operating Systems (Windows, Linux, Unix)

    – Middleware (Apache HTTP, IIS)

    – Databases (Oracle, MSSQL, MySQL)

  • Scripting experience across a range of languages, with primary languages to include

    – PHP

    – SQL scripting

    – Experience of XML

  • Experience of the full technical lifecycle of project delivery
  • Drivers Licence and Car with at least 3 years driving experience

DESIRABLE EXPERIENCE:

  • Ability to work away from home on projects where needed.
  • Familiarity with working for a professional services organisation, with practical commercial experience.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the overall business objectives of the organisation.

To apply for the Technical Consultant role please send your CV and a covering letter to: careers@itamsolutions.com